This notice explains how Boffo's Fine Foods ("Boffo's," "we," "us," or "our") collects and uses your personal information when you visit our website or place a pickup order through it. We follow the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Our website and ordering system are built and hosted for us by STOHRX, which acts as our service provider. Card payments and card storage are handled by Stripe. Neither is the seller of your order — Boffo's is.
When you place an order, we collect:
When you browse our website (whether or not you order), we also collect website usage information: which pages and menus you view, which items you open or add to your cart, whether you start or complete checkout, how long each page is on your screen, your general device type (phone, tablet, or computer), and the website that referred you to us. This is tied only to a random code created for your current browser tab, not to your name, email, phone number, or order, and we do not store your IP address or browser details with it. See Section 6.
We use your information only for purposes a reasonable person would consider appropriate, and only with your consent, which you give by placing an order and by accepting the No-Show Fee authorization at checkout.
We do not sell your personal information. We share it only:
Stripe and some of STOHRX's technology providers may store or process your information outside Canada, including in the United States, where it may be accessible to authorities under the laws of that country. By placing an order you acknowledge this.
We keep your order and contact information for as long as needed to provide and support your order and to meet our tax and accounting obligations. We keep No-Show Fee authorization records and any records relating to a payment dispute for as long as needed to resolve the dispute and for any card network or legal record-keeping period after that. Your stored card is kept only while it may still be needed for a No-Show Fee for a recent order, and is then removed. Website usage information is automatically deleted 90 days after it is collected; we may keep totals and summaries (for example, "120 people viewed the Thanksgiving menu this week") that cannot identify anyone.
Cookies. Our site uses only cookies that are needed for it to work (such as keeping your order session and menu selections), plus cookies set by Stripe for payment security and fraud prevention. We do not use advertising cookies, and our website analytics does not use cookies.
Website analytics. To measure how the site is used (Section 1), our site creates a random code in your browser's session storage for the current tab. It is deleted automatically when you close the tab, so it does not follow you between visits or to other websites. Usage information is collected by STOHRX on our behalf and is used only to give us statistics about our own website. It is not used for advertising, not sold, and not shared with any analytics or advertising company. We do not record your keystrokes, what you type into forms, or your screen.
Turning it off. Website analytics is switched off automatically if your browser sends a Global Privacy Control or Do Not Track signal. You can also switch it off for this browser below. Turning it off does not affect your ability to browse or order.
Under PIPEDA you can ask to see the personal information we hold about you, ask us to correct it if it is wrong, or withdraw your consent to certain uses (subject to legal limits and reasonable notice — note that withdrawing consent to the stored card may mean we cannot accept your pre-order). To make a request, contact us using the details below.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Our ordering system is intended for adults. We do not knowingly collect personal information from children.
We may update this notice. We will post the new version here with an updated date.
Boffo's Fine Foods
334 Kerr St, Oakville, Ontario
boffosorders@gmail.com
905-845-9303
This policy applies to pickup pre-orders placed through the Boffo's Fine Foods website. Please read it before placing an order — by placing an order and checking the authorization box at checkout, you agree to it.
Boffo's prepares seasonal and holiday pickup orders in advance, often with ingredients bought specifically for your order. To reduce losses from orders that are never collected, we ask for a payment card when you place your order.
Your card is not charged when you order. It is stored securely by our payment processor, Stripe. Payment for your order itself is made in person at pickup, as usual. The only thing the stored card is used for is a No-Show Fee, and only in the circumstances described below.
This policy applies the same way to orders placed by phone as it does to orders placed on our website. For a phone order, our staff confirm the No-Show Fee terms with you and record your agreement before saving your card, in place of the checkout authorization box.
A no-show means your order is not picked up and paid for by the end of your scheduled pickup day, and you did not cancel it in advance under the next section.
Arriving late but on your scheduled pickup day, or contacting us in advance to rearrange, is not a no-show.
You can cancel or change your order without any charge by contacting us at least 24 hours before your scheduled pickup time:
If you cancel within 24 hours of pickup, or do not show up, the No-Show Fee may apply.
If the stored card declines (for example, insufficient funds or an expired card), we may contact you with a secure link to pay the No-Show Fee. Unpaid No-Show Fees may affect your ability to place future pre-orders with us.
If you believe a No-Show Fee was charged in error — for example, you did pick up your order, or you cancelled in time — contact us at boffosorders@gmail.com or 905-845-9303. If we agree the fee should not have been charged, we will refund it in full to the same card, including the card processing surcharge. Refunds are normally processed within 5–10 business days, depending on your bank.
Outside of a mistaken charge, if a No-Show Fee is refunded or waived after being charged, the card processing surcharge is not refunded — Stripe doesn't return it to us either, and it isn't part of the fee itself.
Boffo's Fine Foods
334 Kerr St, Oakville, Ontario
boffosorders@gmail.com
905-845-9303
These terms apply to your use of the Boffo's Fine Foods website and its pickup pre-ordering system. By using the site or placing an order, you agree to them. If you do not agree, please do not use the site to order.
Boffo's Fine Foods is the seller of all food and goods offered on this site. The website and ordering system are built and hosted for us by STOHRX, and card handling is provided by Stripe; neither is the seller.
Do not use the site to break the law, interfere with its operation, attempt to gain unauthorized access, submit false orders, or infringe anyone's rights.
Menu descriptions are provided in good faith. If you have an allergy or dietary requirement, contact us at 905-845-9303 before ordering. We prepare food in a kitchen that handles common allergens.
The Boffo's Fine Foods name, logo, menu content, photographs, and site content are owned by Boffo's or its licensors and may not be copied or used without permission.
The site is provided "as is" and "as available." To the fullest extent permitted by law, Boffo's is not liable for indirect or consequential losses arising from use of the site. Nothing in these terms limits rights you have that cannot be limited under Ontario's Consumer Protection Act, 2023 or other applicable law, or our liability for death or personal injury caused by our negligence.
These terms are governed by the laws of Ontario and the federal laws of Canada applicable there. Disputes are subject to the courts of Ontario.
We may update these terms and will post the updated version here with a new date. The version in effect when you place an order applies to that order.
Boffo's Fine Foods
334 Kerr St, Oakville, Ontario
boffosorders@gmail.com
905-845-9303